Privacy Policy

Last Updated: March 2026

1. Introduction

BITAS ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at bitas.in and related services.

2. Information We Collect

Account Information: When you register, we collect your name, email address, user ID, and role within your organization.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, timestamps, and device information.

Business Data: Data you enter into the platform such as job card details, workflow stages, cost sheets, master data, and uploaded files. This data belongs to you and your organization.

Cookies: We use essential cookies to maintain your session and preferences. See our Cookie Policy for details.

3. How We Use Your Information

We use collected information to:
• Provide, maintain, and improve our services
• Authenticate users and manage access controls
• Send notifications related to your workflow activities
• Generate audit logs for compliance and traceability
• Respond to your inquiries and support requests
• Analyze usage patterns to improve the platform

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only:
• With your organization's administrators (within the same tenant)
• With service providers who assist in platform operations (hosting, analytics)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of BITAS, our users, or others

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Business data (job cards, workflows, cost sheets) is retained for the duration of your subscription. Upon account deletion or request, we will delete or anonymize your data within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:
• Access your personal data held by us
• Correct inaccurate or incomplete data
• Delete your personal data (right to erasure)
• Export your data in a portable format (data portability)
• Restrict processing of your data
• Object to processing based on legitimate interests

To exercise these rights, contact us at contact.bitas@gmail.com.

7. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data under lawful bases including consent, contractual necessity, and legitimate interests. We comply with the General Data Protection Regulation (GDPR). See our dedicated GDPR Compliance page for full details.

8. Data Security

We implement industry-standard security measures including encrypted connections (TLS/SSL), role-based access controls, comprehensive audit logging, and secure data isolation in our multi-tenant architecture. See our Cloud Security page for details.

9. Children's Privacy

BITAS is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: contact.bitas@gmail.com
Location: India